- Why did you start putting lids on your vats?
- Why do you jack up the temperature on your coffee now?
- What happened to your training? (I do believe that "it takes people of character to make coffees of distinction." Let's extend the marketing message into your hiring discipline.)
- Why haven't you fired the manager in Redwood City. She isn't friendly I can't get a good cup of Peet's there, the floor is extra dirty, the milk is always empty and there is exceptionally high employee churn.
- Can you partner with a Wi-Fi provider?
- When will you make your merchandise better?
- Have you learned from Starbucks operational excellence?
« Peet's Coffee On The Road | Main
July 19, 2008
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